Terms of Service

The Portal is operated by:

In these Terms “Stehrway”, “we” and “us” mean Torge Stehr doing business as Stehrway. “You” means the person using the Portal and, if you use it on behalf of a company or other organisation, that organisation as well. You confirm that you have authority to bind that organisation; if you do not, you may not use the Portal on its behalf.

You accept these Terms by accepting an invitation to the Portal, signing in, connecting a third-party account, or otherwise using the Portal. If you do not agree, do not use it. The Portal is a business tool offered to organisations and the people who work for them; it is not offered to consumers, and consumer-protection rules that apply only to consumers do not apply to it. Nothing in these Terms limits rights that the law of your jurisdiction grants you and does not allow to be limited.

The Portal is the workspace through which Stehrway delivers its services to clients: a project dashboard and changelog, the Website Studio for editing your website’s content, website analytics, form handling, uptime and error monitoring, billing, and booking pages backed by your connected calendar. Which features are available to you depends on your organisation’s engagement with Stehrway and on your role in it.

Most clients also have a proposal, statement of work or services agreement with Stehrway (a “Services Agreement”). The Services Agreement governs the work we deliver, its fees and its deliverables; these Terms govern the Portal. If the two conflict on a point about the Portal, these Terms prevail; on anything else, the Services Agreement prevails.

• Accounts are created by invitation only. The person who invites you determines which organisations, projects and features you can access; organisation admins can add and remove members of their organisation.
• You must be at least 18 years old and able to enter into a binding contract.
• Keep your sign-in credentials and one-time codes confidential, and tell us promptly at hello@stehrway.com if you suspect unauthorised access. You are responsible for everything done through your account until you do.
• An organisation is responsible for the acts and omissions of its members in the Portal, including the content they publish and the settings they choose.
• Provide accurate account and billing information and keep it up to date.

You agree not to, and not to allow anyone else to:

• use the Portal to store, publish or send anything unlawful, defamatory, infringing, deceptive, harassing or harmful, or anything you do not have the right to use;
• send unsolicited commercial messages through any Portal feature, or use the forms or booking tools in a way that breaches Canada’s Anti-Spam Legislation (CASL), the GDPR, the ePrivacy rules or any similar law;
• attempt to gain unauthorised access to the Portal, another organisation’s data, or the systems of our providers, or probe, scan or test their vulnerability without our written permission;
• interfere with the Portal’s operation, circumvent rate limits, site keys, origin allow-lists or other controls, or place an unreasonable load on it;
• copy, modify, reverse-engineer, resell or make the Portal, its hosted scripts or its packages available to third parties, other than by embedding them on your own websites as documented;
• use the Portal to build a competing product, or to train a machine-learning model on its output;
• misrepresent who you are or who you act for, or impersonate anyone.

We may investigate suspected violations and, where needed to protect the Portal, other users or ourselves, remove content or suspend access (section 17).

“Your Content” means everything you or your members put into the Portal or that the Portal collects for you: website text and images, drafts, form submissions, analytics data, bookings, billing details and the like. You keep all rights in Your Content. You grant Stehrway a non-exclusive, worldwide, royalty-free licence to host, store, copy, process, transmit, display and adapt Your Content solely as needed to provide the Portal and the services to you, to comply with law, and as otherwise permitted by these Terms.

You are responsible for Your Content. You warrant that you have the rights and consents needed for us to process it as described, that it does not infringe anyone’s rights, and that it complies with law. Client testimonials and quotations that you provide must be genuine and used with the permission of the person quoted.

The Website Studio publishes your approved changes to your website’s source-code repository and triggers a deployment. You are responsible for reviewing changes before you publish or approve them, including changes drafted by AI features (section 9) or by other members of your organisation.

We may remove or disable Your Content if we reasonably believe it breaches these Terms or the law, and will tell you when we do unless the law prevents it.

Where the Portal processes personal information on your behalf (for example visitor analytics, form submissions, bookings on your booking page, or content you edit), you are the controller and Stehrway is your processor or service provider. In that role we undertake that we will:

1. process that personal information only on your documented instructions, which include these Terms, your Services Agreement and the settings you choose in the Portal, unless the law requires otherwise, in which case we will tell you first where we can;
2. ensure that everyone we authorise to process it is bound by confidentiality;
3. implement the technical and organisational measures described in our Privacy Policy and keep them appropriate to the risk;
4. engage only the sub-processors listed in our Privacy Policy, under written terms that impose equivalent obligations; give you at least 14 days’ notice of additions by email or in-app notice so you can object on reasonable grounds; and remain responsible for their performance;
5. assist you, taking into account the nature of the processing, in responding to requests from individuals exercising their rights and in meeting your security, breach-notification and impact- assessment obligations;
6. notify you without undue delay, and in any event within 72 hours of becoming aware, of a breach of security affecting that personal information, with the information you need to meet your own notification duties;
7. delete or return that personal information at the end of the services, according to the retention settings you chose and the periods in our Privacy Policy, unless the law requires us to keep it;
8. make available the information needed to demonstrate compliance and allow reasonable, pre-arranged audits, no more than once a year unless required by a supervisory authority or following a breach;
9. transfer personal information outside Canada, the EEA or the UK only under the safeguards described in our Privacy Policy.

You in turn undertake to have a lawful basis for the processing you instruct, to give visitors and contacts the notices and consent mechanisms the law requires (section 8), and to use the Portal only for personal information of the kinds it is designed for. The Portal is not designed for health, financial, biometric or other special categories of information, or for information about children, and you agree not to submit such information to it. If you need a stand-alone data-processing agreement, a Standard Contractual Clauses execution or a UK Addendum, ask us and we will sign one that reflects these commitments.

You can connect your Google or Microsoft account so the Portal can read your free/busy times and write booked meetings to your calendar, or add an iCal feed. By connecting, you authorise the Portal to access your account within the scopes shown on the provider’s consent screen and described in our Privacy Policy. Your use of Google Calendar, Microsoft 365 and any other third-party service remains subject to that provider’s own terms and privacy policy. You may disconnect at any time in Settings or from the provider’s account settings.

The Portal also relies on providers we choose (hosting, database, email delivery, payments, AI models and others listed in the Privacy Policy). We are responsible for our providers under section 6, but we do not control third-party services that you choose to connect, and we are not responsible for their availability, changes to their APIs, or their handling of your data outside the Portal. If a provider withdraws or changes an API, we may have to change or discontinue the affected feature (section 12).

When you place the analytics tracker, the form handler, the booking widget or the content editor on a website you operate, you are responsible for that website’s compliance. In particular you must:

• publish a privacy policy on the website that discloses the tools, the data they collect and Stehrway as your service provider, and keep it accurate;
• obtain visitor consent before analytics and session replay run where the law requires it (for example Quebec, the EEA, the UK and Switzerland), using the tracker’s consent mode, and offer an easy way to withdraw it;
• not call the identify function or server-side APIs with personal information unless you have a lawful basis to link a visitor’s identity to their browsing;
• mask or block page elements that display sensitive information so they are not captured in session replay;
• use forms and booking pages only for communications the recipient has agreed to or that the law otherwise allows;
• keep the site key, allowed origins and any tokens for your site confidential and configured correctly.

Unless your Services Agreement says otherwise, websites Stehrway builds carry a small “Crafted with precision by Stehrway” attribution in the footer, which you may ask us to remove.

Some features use artificial-intelligence models from third-party providers to draft text, suggest alternatives, describe images or generate images. AI output can be inaccurate, incomplete, biased or similar to output generated for others, and it is not professional advice. You are responsible for reviewing AI output before you use or publish it, and for ensuring that your prompts do not include personal information, confidential information or material you have no right to use. AI features may be subject to usage budgets per organisation and may be changed or withdrawn. As between you and Stehrway, you own the output generated from your prompts, to the extent the law allows.

• Fees for the Portal and for Stehrway’s services are set out in your Services Agreement, proposal or invoice. Access to the Portal itself is included in your engagement unless stated otherwise.
• Invoices are issued through the Portal and are payable by the due date shown, by card through Stripe or by the other methods offered on the invoice. Subscriptions renew for successive periods at the agreed interval until cancelled in accordance with your Services Agreement.
• Fees exclude taxes. We add GST/HST, QST or other applicable sales taxes to invoices for Canadian clients; clients elsewhere are responsible for any taxes due in their jurisdiction.
• Overdue amounts may bear interest at 1% per month (12.68% per year) or the maximum rate the law allows, whichever is lower, and we may suspend access after written notice until payment is received.
• Except as stated in your Services Agreement or required by law, fees are non-refundable. If you believe an invoice is wrong, tell us within 30 days of its date and we will review it.

The Portal, its design, code, hosted scripts, software packages, documentation and trademarks belong to Stehrway or its licensors and are protected by copyright, trademark and other laws. We grant you a limited, non-exclusive, non-transferable, revocable licence to use them during your engagement, in accordance with these Terms and the documentation, solely for your organisation’s internal business and its own websites. All other rights are reserved. Ownership of website deliverables we build for you is governed by your Services Agreement.

If you send us feedback or suggestions, we may use them without obligation to you. Nothing in these Terms transfers Your Content to us.

We work to keep the Portal available and reliable, monitor it continuously and tell affected clients about significant incidents. The Portal may nevertheless be unavailable for maintenance, because of a provider outage, or for reasons outside our control. Unless your Services Agreement includes a service-level commitment, we do not guarantee any particular uptime, and the uptime monitoring feature is a convenience, not a guarantee that your website is reachable.

Support is provided by email and through the Portal during our business hours in British Columbia. We improve the Portal continuously and may add, change or remove features. If we remove or materially degrade a feature your organisation relies on, we will give you reasonable notice and, where practical, a way to export the affected data.

Each of us will keep confidential the other’s non-public information obtained through the Portal or the engagement, use it only for the purposes of the engagement, and protect it with reasonable care. This does not apply to information that is or becomes public through no fault of the recipient, was already lawfully known to the recipient, is independently developed, or must be disclosed by law, in which case the recipient will give notice where permitted. This obligation continues for three years after the engagement ends, and indefinitely for personal information and trade secrets.

We warrant that we will provide the Portal with reasonable skill and care and substantially as described in its documentation. To the fullest extent the law allows, the Portal is otherwise provided “as is” and “as available”, and we disclaim all other warranties and conditions, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and any warranty arising from course of dealing or usage of trade. In particular we do not warrant that the Portal will be uninterrupted or error-free, that analytics figures are exact (they are subject to browser settings, consent choices, ad-blockers and bot traffic), that AI output is accurate, or that the Portal will make your website or business compliant with any law. The Portal does not provide legal, tax or compliance advice.

To the fullest extent the law allows, neither party is liable to the other for any indirect, incidental, special, consequential or punitive damages, or for loss of profits, revenue, business, goodwill or data, arising out of or in connection with these Terms or the Portal, however caused and under any theory of liability, even if advised of the possibility.

To the fullest extent the law allows, Stehrway’s total aggregate liability arising out of or in connection with these Terms or the Portal in any twelve-month period is limited to the fees you paid Stehrway for the Portal and related services in the twelve months before the event giving rise to the claim, or CAD 1,000 if greater.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, for wilful misconduct or gross negligence, for a party’s breach of section 6 or section 13 in respect of personal information, or for any liability that cannot be excluded or limited under applicable law, including for users in the EEA, the UK or Quebec.

You will defend, indemnify and hold harmless Stehrway from third-party claims, and the resulting damages, costs and reasonable legal fees, arising from Your Content, from your use of the Portal in breach of these Terms or the law, or from your failure to obtain the consents or give the notices required by section 8. We will notify you promptly of any such claim, let you control the defence (we may participate at our own cost), and cooperate reasonably. You may not settle a claim in a way that imposes obligations on us without our written consent.

You may stop using the Portal at any time, and an organisation may ask us to close its account. We may suspend or terminate access, in whole or in part, if you materially breach these Terms and do not cure the breach within 14 days of notice, if a breach cannot be cured or creates an immediate risk to the Portal, other users or third parties, if you fail to pay fees after notice, if your Services Agreement ends, or if we are required to by law. We may also terminate for convenience on 30 days’ notice, in which case we will refund any prepaid fees for the Portal covering the period after termination.

On termination your access ends. For 30 days afterwards you may ask us to export Your Content in a reasonable format; after that we delete it in accordance with our Privacy Policy, except for information we must keep by law. Sections 5, 6, 11, 13, 14, 15, 16, 18 and 19, and any payment obligations already accrued, survive termination.

These Terms are governed by the laws of British Columbia, Canada, and the federal laws of Canada applicable there, without regard to conflict-of-law rules. The courts of British Columbia have exclusive jurisdiction over any dispute arising out of these Terms or the Portal, and each party submits to that jurisdiction, except that either party may seek injunctive relief in any competent court to protect its intellectual property or confidential information. If you are established in the EEA or the UK, nothing in this section deprives you of the protection of mandatory provisions of the law of your country or of the right to bring proceedings there where that law so provides. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Before starting proceedings, the parties will try in good faith to resolve any dispute by discussion between senior representatives within 30 days of a written request.

• Changes to these Terms. We may update these Terms. The effective date at the top shows the current version. For material changes we will give at least 30 days’ notice by email or in-app notice; if you do not agree, stop using the Portal before the change takes effect. Continued use after that date is acceptance.
• Notices. We send notices to the email address on your account or in the Portal. Send notices to us at hello@stehrway.com or by post to the address in section 20.
• Entire agreement. These Terms, the Privacy Policy and your Services Agreement are the entire agreement about the Portal and replace any earlier terms. Purchase-order or similar terms you send do not apply.
• Assignment. You may not assign these Terms without our written consent. We may assign them to a successor to our business on notice to you.
• Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control, other than payment obligations.
• Severability and waiver. If a provision is unenforceable it will be enforced to the extent permitted and the rest remains in effect. Not enforcing a provision is not a waiver.
• Relationship. The parties are independent contractors. These Terms create no partnership, agency or employment relationship and no third-party beneficiaries.
• Language. These Terms are drafted in English. The parties have expressly agreed that these Terms and all related documents be drawn up in English. Les parties ont expressément convenu que la présente convention et tous les documents qui s’y rattachent soient rédigés en anglais.